Privacy Policy

Introduction

Welcome to Buy Thermomix UK. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information about you when you visit our website, interact with our Instagram feed, and use our Cognito Forms. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following data about you:

1. Personal Identification Information:

   • Name
   • Email address
   • Phone number
   • Address

2. Usage Data:

   • Information about your visit to our website, including traffic data, location data, and other communication data.

3. Social Media Data:

   • Information collected from our Instagram feed and other social media interactions.

How We Use Your Information

We use the information we collect in the following ways:

1. To Respond to Enquiries:

   • To provide you with information and answer your questions about our products and services.
   • To assist with any enquiries made via our Cognito Forms or social media platforms.

2. To Book Demonstrations and Process Orders:

   • To schedule and manage Thermomix demonstrations upon your request.
   • To process and fulfil orders if you request to purchase a Thermomix.

3. For Legitimate Business Interests:

   • To analyse and improve our services and communications.
   • To monitor and maintain the security of our website.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

1. Legitimate Interests: We process your personal information to fulfil legitimate interests such as responding to enquiries, booking demonstrations, and processing orders.
2. Consent: Where necessary, we will obtain your consent before collecting and processing your personal data.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

1. Service Providers: We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided that they agree to keep this information confidential.
2. Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.

Data Security

We take the security of your personal data seriously and use appropriate measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the following rights concerning your personal data:

1. Access: You have the right to request access to the personal data we hold about you.
2. Rectification: You have the right to request correction of any inaccurate or incomplete data.
3. Erasure: You have the right to request the deletion of your personal data under certain conditions.
4. Restriction of Processing: You have the right to request the restriction of processing your personal data under certain circumstances.
5. Data Portability: You have the right to request the transfer of your data to another organisation or directly to you under certain conditions.
6. Objection: You have the right to object to our processing of your personal data.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.